Refund Policy

A legal disclaimer

At Yearsley Chiropractic, we are committed to providing high-quality chiropractic care and patient satisfaction. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

1. Services Rendered

Fees paid for completed chiropractic treatments or consultations are non-refundable.
Once a service has been provided, the payment covers the practitioner’s time and expertise and cannot be reimbursed.

2. Prepaid Packages & Treatment Plans

Appointments booked as part of a pre-paid package are non-refundable and cannot be cancelled. These appointments may only be rescheduled, not cancelled.
To reschedule a prepaid package appointment, we require a minimum of 48 hours’ notice prior to the scheduled appointment time.
If less than 48 hours’ notice is given, or if the appointment is missed, the session will be forfeited and deducted from the bundle.
This policy allows us to manage clinical availability fairly and ensure appointment times are offered efficiently to all patients.

3. Appointment Cancellations

Cancellations made with at least 48 hours’ notice will not be charged.
Late cancellations or missed appointments will be charged
If a prepayment was made, it will be forfeited in cases of late cancellation or no-show.

4. Payment Errors

If you were incorrectly charged due to a billing or processing error, please notify us immediately.
We will investigate and issue a full refund for any verified errors.

5. Products

Products such as supplements, supports, or other items are non-refundable once opened for health and safety reasons.
Unopened products in original condition may be returned within 14 days of purchase with proof of receipt.

6. Refund Method

Approved refunds will be processed using the original method of payment.
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

7. Refunds and Payment Processing Fees

Where a refund is applicable, please note that payment processing fees charged by our booking and payment provider (Stripe) are non-refundable.
As a result, any refunded amount will be returned minus the Stripe processing fees, which are retained by the payment provider and not by the clinic.
This ensures we can continue to offer secure online booking and payment services while remaining fair and transparent with all patients.

8. Contact Us

For questions or refund requests, please contact:

Yearsley Chiropractic
Email: Yearsley.Chiropractic@outlook.com